Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, email orders@bentoandbloom.com with your order number and reason for the return. Please do not send an item back before receiving return authorization and the correct return instructions from us. Items returned without authorization may not be accepted..

Return shipping

For change-of-mind returns, customers are responsible for return-shipping costs. Original shipping charges, if any, are non-refundable.

If an item is defective, damaged, materially different from its description, or if you receive the wrong item, Bento & Bloom will work with you on an appropriate resolution at no additional cost. This may include a replacement, refund or prepaid return, depending on the circumstances.

Damaged, defective or incorrect items

Please inspect your order when it arrives. Contact us at orders@bentoandbloom.com as soon as possible if an item is damaged, defective or incorrect.

Include:

Your order number
A description of the issue
Clear photographs of the item, packaging and shipping label

Please keep the product and packaging until we have reviewed your request.

Non-returnable items

For health and hygiene reasons, food-contact products that have been used or washed cannot be returned unless they are defective.

We also cannot accept returns of:

Personalized or custom-made products
Gift cards
Items clearly marked as final sale, except when defective or where otherwise required by law

Exchanges

We do not process direct exchanges. The fastest option is to request a return and, once approved, place a separate order for the replacement item.

Refunds

We will notify you after an approved return is received and inspected. If the refund is approved, it will be issued to the original payment method within 10 business days.

Your bank or credit-card provider may require additional time to post the refund. If more than 15 business days have passed since we confirmed that your refund was issued, contact orders@bentoandbloom.com.