Shipping policy

Shipping Policy

Bento & Bloom currently ships to addresses in Canada and the United States.

Shipping cost

We offer free tracked standard shipping on eligible orders to Canada and the United States.

Processing and delivery times

Orders are generally processed within 1–5 business days. After processing, estimated transit time is 8–20 business days.

Business days exclude weekends and statutory holidays. Delivery dates are estimates and are not guaranteed. Supplier processing, customs, weather, carrier disruptions and high-volume periods may cause delays.

Tracking

Tracking information will be emailed when it becomes available. Tracking updates may take several business days to appear after shipment.

Some orders containing multiple products may be fulfilled by different suppliers. These items may arrive in separate packages with separate tracking numbers at no additional shipping charge.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact orders@bentoandbloom.com immediately if an address needs to be corrected.

We cannot guarantee changes after an order has entered processing. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Customs, duties and import charges

Orders may be shipped from an international fulfillment location. Customs duties, import taxes or carrier-processing fees may apply in some circumstances. Unless collected during checkout, these charges are the customer’s responsibility.

Bento & Bloom cannot control customs processing times or charges imposed by government agencies or carriers.

Delayed orders

If tracking has not updated for an extended period or your order has not arrived within the expected timeframe, contact orders@bentoandbloom.com with your order number. We will review the tracking information and work with the carrier or supplier toward an appropriate resolution.

Lost, damaged or incorrect orders

Contact us promptly if your package is lost, arrives damaged or contains an incorrect product. Include your order number, a description of the issue and clear photographs when applicable.

Please retain the item, packaging and shipping label while we review your request.

Packages marked delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members or neighbours.
  3. Contact the carrier using the tracking number.
  4. Contact us at orders@bentoandbloom.com if the package remains missing.

We will assist with reviewing the shipment and available resolution options.

Order changes and cancellations

Contact us as quickly as possible to request a change or cancellation. We cannot guarantee changes or cancellations after processing has begun.

Nothing in this policy limits any rights available under applicable consumer-protection law.

Contact

For shipping questions, email orders@bentoandbloom.com.